Some Observations of Research Help

Provided research help yesterday for student in a lower division writing course. Some observations:

• Student used the word "website" continuously instead of "database."
• Student was confused about difference between Ebscohost, Academic Search Complete, and a particular subject database in Ebscohost.
• Student needed to use multiple databases, which only be found though different pathways. Thus, I had to repeat these pathways about 3-4 times. Can only hope student will remember.
• Student's assignment due "tomorrow" (which is now today, but you know what I mean)!
• Student wanted articles! Actually quite pushy about it, even though I was convinced he could find equally valuable information in books (perhaps even better).
• Student wanted citations (needed 15 for assignment). I was a little concerned he was just going to pile citations without actually reading the material.
• Student could not identity how to find full text. I can't say this is in any way the student's fault.
• Libraries' systems and databases do not make this easy
• The process looks & often is different almost every time (sometimes the SFX link goes directly to article, sometimes it doesn't).
• And of course, each database looks different. JSTOR has PDF easily visable. Another database has the PDF link made tiny and hidden off the right side of the screen. It goes on and on...
• Very hard to determine exactly what student does and doesn't know.
• Research need as expressed by student in completed form did NOT match actual student information need.
• Definitely good idea to write down notes for them as take away reminders. What are the key ideas they should walk away with after meeting with a librarian?

I was able to notice more because this student was fairly assertive, in this way gave some insight into his thought process (even if it was still confusing to me). No doubt my own responses confused him at times. 

I want to compile my observations and turn them in action items. Suggestions anyone?